+ (52) 222 232 1695
+ (52) 222 232 1695

Políticas de Reservas


  • Check-in is at 15:00.
  • The Check-out is at 13:00.Any delay in this respect would cause extra charge.
  • The total amount of accommodation must be paid to income and charges to rooms for restaurant, bar and spa, they will be settled on departure.
  • The only forms of payment are: cash, credit and debit cards (Visa, MasterCard and American Express).
  • In case you need to protect money, jewelry or other valuables have access to a safe in each room for personal use.
  • If you want room service you can ask reception (Ext.0) hours service restaurant from 8:00 to.m.23:00 p.m.
  • Please do not hang clothes or towels on the balcony of your room.
  • If you want your food will be ready at a certain time for hanging the sign on your door with your specifications and time you want them ready.
  • If you want laundry or dry cleaning please notify housekeeper or reception (Ext.0).
  • No pets are not allowed in the hotel (except guide dogs).
  • The services provided by third parties: babysitters, tour guides, taxi, rental cars, medical, etc..They are not the responsibility of the hotel.
  • Casona Maria is a smoke-free place snuff so you are asked not to smoke in the rooms or public areas of the hotel.
  • It is prohibited to perform any act that causes harm or damage to hotel guests or others or is contrary to propriety or good social behavior.
  • The guest luggage may be taken as security for debts account for lodging, restaurant and other consumption (Except that the real value of luggage guest did not guarantee the amount of the account).
  • Visitors can access the common areas of the hotel but guests can not stay in their rooms to persons other than the registered (For security guest and hotel)
  • In any case the number of people in each room will be greater than the capacity assigned by the company.
  • Guests can leave their luggage at reception shelter but will have to be collected on the same day.
  • It is prohibited the use of any narcotic drug or unnerving, who is surprised in the use of the same it will be reported to the appropriate authorities.
  • It is prohibited to damage the furniture, decor and facilities in general giving improper use of its service and in case of damage the host will have to cover the amount thereof.